FAQ

How long does delivery take?

Please click here to see our delivery times.

Do you offer free shipping?

Yes! We offer free international and domestic shipping to our customers.

Is there a minimum order to get free shipping?

No, we offer free worldwide shipping from just a single item order.

Do you guarantee delivery?

Yes! We 100% guarantee delivery of your order. Your order will usually arrive before the estimated delivery dates which you will receive after purchase. We offer a full refund or free reshipment in case of any delivery problems.

Will I receive a tracking number for my order?

Yes, you will receive a link and tracking number after purchase so you can track your order on the shipping company's page.

What do I do if my order hasn't arrived?

We are very sorry for the inconvenience. Although rare, delivery can get delayed depending on the season and location. If you think your order is missing just contact us here and we will track down your order for you. We guarantee a full refund or free reshipment if the order has gone missing.

What do I do if I have received a defective/wrong T-shirt?

Don't worry! We will give you a full refund or free reshipment, whichever you like, if a mistake has been made on our behalf. Please contact us here and we will sort out the problem straight away.

How do your T-shirts fit?

Our T-shirts fit true to size and have a tailored feel. If you would like a looser, slightly over-sized fit then we recommend choosing a size or two larger than usual.

What is your return policy?

Please click here to see our returns policy.

How can I return an item?

If you would like to return an item, please contact us here.

What countries do you ship to?

Don't worry! We ship to 99% of countries. 

Will the prints on the T-shirt start to wear after washing them?

No, we have quality checked our products. We use state of the art printing techniques and the highest quality fabric to make our T-shirts so the prints will last the lifetime of the garment.

Do you offer a quality guarantee?

Yes, our T-shirts are made using the latest technology in direct to garment (DTG) printing and we use only the highest quality fabric. We guarantee that you will be satisfied by the quality of the T-shirts.

Where is your company based?

Our studios and design teams are based in Tokyo. We have a factory in Europe and America. Your order will be shipped from one of our factories depending on your location.

Are your designs exclusives/originals?

Yes! Unlike some streetwear brands who just resell clothes, our designs are exclusives and created by our team of professional in-house designers. You won't find our designs anywhere other than on our online store.

How do you say "NOxAVAIL"?

NO AVAIL!